Frequently Asked Questions - FAQs
- How long will it take to get the results of my tests back?
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- The turn around time for General Lab test results is 4 to 24 hours upon receipt of your blood.
- The turn around time for Microbiology test results is 24 -72 hours days upon receipt of your sample.
- The turn around time for reproductive immunology test results is 7 to 10 days upon receipt of your blood.
- The completed test results will be sent immediately to your physician.
- How can I pay for the laboratory testing?
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- If you insurance company does not cover the laboratory testing, we accept American Express, VISA or MasterCard credit cards or a personal check. You can pay by check, phone or login to our pay portal link on our website.
- How do I send the laboratory my blood if I live out of state or out of the State or out of country?
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- Contact FCLab at 1 630 427 0300 and we will provide you with the information on how to send your blood. They will also provide you with the necessary blood draw kit and shipping supplies you'll need to send your blood.
- What insurance companies cover your tests?
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Most PPO insurance companies cover our tests. However, each insurance company has several levels of coverage with specific requirements. You may call us to obtain the CPT codes and verify with your insurance company prior to sending your samples. Some policies require pre-authorization, in this case it is your responsibility to let your clinical staff know, and all they need to do is calling your insurance company and obtain the pre-authorization prior to sending your samples. We have no way of verifying you need pre-authorization and in case of denial, you will be responsible for payment. If there are any questions, you should check with your insurance company.
